Cookie Policy
1. Introduction
Cookies are small text files placed on your device to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
2. How do we use cookies?
Zen Pensions uses cookies in a range of ways to improve your experience on our website. Our cookies will be used for:
Essential session management
- creating a specific login session for a user of the services, in order that the user remains logged in and that the resource requests made by their device are delivered in an effective, secure and consistent manner;
- recognising when a user of the services has visited before allowing us to identify the number of unique users we receive and make sure, we have enough capacity for the number of users that we get.
Performance and measurement
- recognising if a visitor to the website is registered with us in any way;
- we may also log information from your device including the existence of cookies, your IP address and information about your web browser to allow us to diagnose problems, administer and track your usage of our services;
- collecting statistical information about how our users use our services so that we can improve the services and learn which parts are most popular to users.
Monitoring advertising performance
- customising elements of the promotional layout and/or content of the pages of the services;
- tracking the effectiveness of advertising campaigns and identifying characteristics of visitors so we can tailor our advertising to reach audiences most interested in it.
We will seek your consent for non-essential cookies on our website.
3. What types of cookies do we use?
There are several different types of cookies, however, our website uses:
- functionality – we use these cookies so that we recognise you on our website. These could include keeping your support chat history and what language you prefer. A mix of first-party and third-party cookies are used;
- analytics cookies - web analytics services to help us understand how users interact with our website.
4. How do I update my preferences?
By ticking the cookie consent box, you are indicating that you are consenting to that category of cookie. Click Confirm Selection when you have made your choices and we will update your preferences accordingly. Click Accept All Cookies to allow the use of all categories of cookies. You can change your preference at any time in the future by clicking the Manage Cookie Preferences link in the page footer.
Please state your consent ID and date when you contact us regarding your consent.
5. What cookies do you use?
Your consent applies to the following domains: [insert]
Your current state:
Your consent ID:
Consent date:
Change your consent [Link to update]
We review the cookies in use [insert] a year. The following cookies are currently being used on our website:
6. Changes
We may revise this Cookie Policy at any time by updating this page. Please check it from time to time and stay up to date of any changes.
Effective Date of this Policy: 3 December 2025